Privacy Policies & Compliance

Privacy Policy

The Southern Touch Home Care

Effective Date: 01/30/2026

The Southern Touch Home Care (“we,” “our,” or “us”) is committed to protecting the privacy, dignity, and personal information of individuals who visit our website, request services, or apply for employment. This Privacy Policy explains how we collect, use, protect, and disclose personal information in a responsible and transparent manner.

Information We Collect

We may collect the following types of information through our website and communications:

Personal Information

Name
Email address
Phone number
Mailing address
Employment application information (for applicants)

Care Inquiry Information

When individuals or families request information about services, we may collect general details needed to respond to the inquiry. We do not request or require sensitive medical information through our public website forms.

Technical Information

IP address
Browser type
Device information
Website usage data (via analytics tools)

How We Use Information

We use collected information to:

Respond to care inquiries and service requests
Communicate with individuals and families seeking services
Process employment applications and staffing inquiries
Improve website functionality and user experience
Maintain internal records and operational needs

We do not sell or rent personal information to third parties.

SMS Communications and Mobile Information

If you provide your phone number through our website, forms, or other communications, you may receive SMS (text) messages from The Southern Touch Home Care related to service inquiries, scheduling updates, caregiver coordination, appointment reminders, or employment communications.

Messaging frequency may vary. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact our office.

SMS consent and phone numbers collected for SMS communication will not be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes.

Protection of Personal Information

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, use, or disclosure. Access to information is limited to authorized personnel who require it for legitimate business purposes.

Health-Related Information & HIPAA Considerations

Our website is designed to collect general inquiry information only. Individuals are encouraged not to submit sensitive health or medical details through website forms.

Any protected health information (PHI), if collected through secure and appropriate channels outside of the website, is handled in accordance with applicable federal and state privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable.

Sharing of Information

We may share information only:

With trusted service providers who assist in operating our website or business (under confidentiality obligations)
When required by law or legal process
To protect the rights, safety, or property of individuals or our organization

Cookies & Website Analytics

Our website may use cookies or analytics tools to understand visitor behavior and improve functionality. These tools do not collect personally identifiable information unless voluntarily provided by the user.

Visitors may adjust browser settings to refuse cookies if desired.

Employment Applicants

Information submitted by individuals applying for employment is used solely for recruitment, screening, and staffing purposes. Employment information is handled confidentially and accessed only by authorized personnel.

Accessibility & Respect

We are committed to respecting individuals of all abilities and backgrounds. Our website and communications strive to use person-first, respectful language and support accessibility whenever possible.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised effective date.

Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

The Southern Touch Home Care
4 George C Wilson Ct, Ste B
Augusta, GA 30909
(706) 993-0954
info@southerntouchhomecare.com